Case Study
Emmaus Worldwide
Comprehensive CRM & Educational Management System for a Nonprofit Correspondence School
Technology
About the Project
The Challenge
A nonprofit correspondence school serving students in overseas locations and U.S. correctional facilities was struggling with an outdated legacy system managed entirely by a single volunteer. Their unique model relies on local coordinators who manage students across different regions and specific prison facilities, but the aging system created bottlenecks and limited their ability to scale operations effectively.
Our Solution
Using Drupal as the foundation, we developed a comprehensive custom CRM and educational management platform designed specifically for their distributed coordination model.
The Results
The platform eliminated the single point of failure created by relying on one volunteer to manage their legacy system. Coordinators can now manage larger student populations independently and efficiently, while administrators gained comprehensive oversight and distributed management capabilities. The system's design specifically accommodates the unique challenges of correspondence education in restricted environments, enabling the nonprofit to scale operations and expand their reach and impact.
Features
Profiles
Student & Coordinator Management
Automated student assignment system matching learners with appropriate local coordinators
Regional oversight tools allowing coordinators to manage students across multiple locations
Transfer request system for students moving between facilities or regions
Comprehensive student profiles with automated and manual activity tracking
Courses
Curriculum & Course Management
Intelligent curriculum assignment with automated next-course suggestions
Sequential course progression tracking to ensure proper educational pathways
Administrative tools for creating and managing curricula, course sequences, and answer keys
Flexible course structure supporting various educational programs
Grades
Streamlined Grading System
Multi-user grading capability allowing coordinators to add sub-users for assistance
Rapid multiple-choice grading interface with auto-tabbing between questions
Real-time score calculation and immediate feedback
Batch processing capabilities for efficient workflow management
Logistics
Bulk label and envelope printing
Bulk student queuing for packaging and mailing operations
Automated address label and envelope printing with PDF generation
Multi-student packaging lists for efficient material distribution
Certificate generation system with custom PDF templates and bulk export options
Analytics
Custom Reports Dashboard
Advanced reporting dashboard with upcoming birthdays and follow-up reminders
Student progress tracking and completion analytics
Administrative oversight tools for system-wide monitoring
